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UPDATED AS OF 24th MARCH 2026
We take your privacy very seriously. Accordingly, we take steps to ensure your privacy is always protected. We also believe it is important to let you know what information is collected by the website “The Family Silver” (the “website”), for what reasons we collect the information and how we use it. Capitalised words not otherwise defined herein shall have the meaning given to such terms in the terms of use. At the website we collect data about you, which enables us to provide you with the most personalised shopping experience. This also allows us to contact you regarding your purchases and/or for marketing purposes. Other than as set forth otherwise below, we do not share your Personal Data, which we have collected, with other people or legal entities, or non-affiliated entities, for marketing purposes, unless we received your permission.
We collect information about you when you engage in the following ways:
When you register your personal information with the website you consent to the use of your Personal Data according to this privacy policy and those consents which you approve during the registration process and/or by your continued use of the website.
Subject to your consent to the terms of this privacy policy, we will collect the internet browser you use, your number of visits to the website, your average time spent on website, pages viewed, etc. We use this information to improve usability and to improve content and functionality.
The personal data we collect includes contact information such as date of birth, product preferences and payment information, email address and home address, and in addition, we may collect certain personal data from external sources (jointly referred to as “Personal Data”). We do not store any payment information past the point of purchase. Your email address may be used for marketing and offers we think are most relevant for you, unless you chose otherwise.
Personal Data allows us to provide you with the following;
We will retain your information only to the extent and as long as such information is necessary for our legitimate interests, such as for marketing purposes, fraud prevention and record keeping. We will never collect Personal Data about you without your consent. We will retain the data securely, until you ask us to remove it at the following link.
If you reside in the EU or in a jurisdiction that affords you with the below rights, you may contact us at any time, and request:
Your email should include adequate details of your request and you may be further requested to provide additional details in order to authenticate your identity and thereby accommodate your requests. Please note that these rights are not absolute and requests are subject to any applicable legal requirements.
This privacy policy does not apply to the practices of companies that we do not own or control, or third party services you interact with. We are not responsible for the privacy practices or the content of these third party services. Accordingly, we encourage you to review the conditions of each Third Party Service that you choose to use or interact with.
The security of your Personal Data is important to us. All data transferred on our site is encrypted with SSL and complies with strict security standards. Payment information is transferred in a secure manner to our payment providers. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the confidentiality of your Personal Data. If you have any questions or security concerns, please contact us.
Our services are not intended for children under the minimum age for providing consent in the jurisdiction they reside in (such as 16 in certain countries in the EU; “Legal Age”), and we do not knowingly obtain personal information from children under the Legal Age without parental consent. If we learn that we have collected such information, we will delete it as quickly as possible. If you are aware of any personal information in our possession which may relate to children under the Legal Age, please contact us.
We reserve the right to modify this Privacy Policy at any time. Please occasionally check our privacy policy to review current policy.
As every piece created by The Family Silver is entirely bespoke and made uniquely from your own fingerprints, we are unable to offer refunds or exchanges unless an item arrives faulty or damaged. Each piece is crafted specifically for you, making it impossible to resell or repurpose.
In the unlikely event that your item arrives with a fault, please contact us within 14 days of receipt with a description and photograph of the issue, and we will do everything we can to put it right — whether that’s a repair, replacement, or alternative resolution.
We take great pride in the quality and care that goes into every single piece, and faults are exceptionally rare. If you have any concerns before placing your order, please don’t hesitate to get in touch — we’re always happy to help.
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