Frequently Asked Questions
When will my custom piece be ready?
From order to delivery, you will receive your piece within four weeks.
Please note that orders for Christmas will need to be made by mid November.
How do I get my child’s fingerprint cast?
To get a ‘fingerprint piece’ the impression is always done person to person. You will have to make an appointment via our contact page.
Do you offer returns?
As all our products are completely unique by nature and are all made to order it is not possible to offer a returns policy. The fact that each piece is personal means that it cannot be resold to another customer.
Is there a minimum age for fingerprint impressions?
There is no minimum age. Our team are used to dealing with children of all ages and all our processes and materials are perfectly safe.